What the cabinet says when something goes wrong

One page for every message that stops you. Find the wording you saw, read what it means, do what the third column says.

The wording is the cabinet's own

The first column quotes the cabinet word for word; where it fills in an amount, the page shows N. If your screen reads a little differently, the cabinet has changed since this page was checked — go by the closest meaning.

Sending

These appear on the send form and in the toast above it, both when the cost is calculated and when the campaign is sent.

The message	What it means	What to do
Insufficient funds	The balance plus the credit limit is below the cost of the campaign	Top up the account, or shorten the text so it costs fewer parts
The message is too long	The text exceeds the limit for one send	Shorten it, or check the alphabet — Cyrillic parts are shorter than Latin ones
Error in Sender ID	The name is not chosen, not registered, or not approved for this channel	Choose an approved name in the first step; a new one has to be registered and pass moderation
Recipient list not specified	The campaign has no recipients at all	Choose a book or paste a list of numbers
Recipient list not found	The chosen book no longer exists or is empty	Open the address book and check that the book is still there and has numbers
The mailing already exists or is being formed. Creating a duplicate is not possible.	A campaign with the same content is already accepted	Do not press send again — look in the report first
Enter mailing name	The name field is empty	Fill it in; the name is how you will find the campaign in the report
Invalid mailing start time	The start is in the past, or outside the allowed window	Set a time in the future, or send immediately
Access denied	Your account does not have the right to this channel	Ask the person who invited you, or your manager
Enter the text message	There is no text	Write the text, or pick a template
Wrong phone number of the recipient	The number is not in a format that can be sent to	Write the number with the country code and no spaces
No valid numbers to send!	The list was accepted but nothing valid was left in it	Check the list — every line was rejected as a number
No valid numbers for sending	None of the entered numbers can be sent to	Check the numbers: country code, no letters, no spaces
The message is incorrect	The text did not pass the check	Retype the text, or start from a template
Sender name shall contain only latin, digits, dots, underscores, hyphens	The sender name has characters that are not allowed	Use only Latin letters, digits, dots, underscores and hyphens
Sender ID must contain more than 2 symbols	The sender name is too short	Make it at least three characters long
Flash SMS can only be of one part	A flash SMS is longer than one part	Shorten the text to one part, or send it as a regular SMS
Invalid campaign end time	The end of the campaign is before its start, or in the past	Set an end later than the start
No internet connection	The browser has no network, so the request did not go out	Check the connection and press the button again
Failed to calculate the cost. Please try again.	The cost could not be calculated, and no specific reason came back	Press again; if it repeats, check the recipients and the text
Failed to send the mailing. Please try again.	The campaign was not accepted, and no specific reason came back	Open the report first; send again only if the campaign is not there
Server error. Please try again	The server did not complete a test message or a single message, and gave no reason	Repeat in a minute; if it repeats, write to support and quote the time
Processing error	The request was not processed, and no reason came back	Repeat once; if it repeats, write to support and quote the time

"The mailing already exists" usually means it worked

This is the answer to a second press of the send button. Before you press again, open the report: in most cases the first campaign is already there, and a second press would have sent everything twice.

Viber and RCS

These come from the Viber and RCS forms: the message itself, its buttons, the carousel and the survey.

The message	What it means	What to do
Viber mailing is not available	Viber is not enabled for your account	Ask your manager to enable the channel
Viber Sender ID not found	No Viber sender name is chosen, or it is not available to you	Choose an approved Viber sender name
Viber message not specified	The Viber message has no text	Write the text
Invalid Viber message	The Viber message did not pass the check	Check the text, image and button together — the message type decides which of them are required
Viber message must not exceed 1000 characters	The Viber text is over the limit	Shorten it to 1000 characters
Viber message lifetime must be between 1 and 24 hours	The message lifetime is outside the allowed range	Set it from 1 to 24 hours
RCS mailing is not available	RCS is not enabled for your account	Ask your manager to enable the channel
RCS Sender ID not found	No RCS sender name is chosen, or it is not available to you	Choose an approved RCS sender name
RCS message not specified	The RCS message has no text	Write the text
Invalid RCS message	The RCS message did not pass the check	Check the text, image and button together — the message type decides which of them are required
RCS message must not exceed 1000 characters	The RCS text is over the limit	Shorten it to 1000 characters
RCS message lifetime must be between 1 and 24 hours	The message lifetime is outside the allowed range	Set it from 1 to 24 hours
No RCS delivery to number	The recipient's operator does not deliver RCS	Send this number a regular SMS
Image not found	The message type needs an image, and it is missing or no longer available	Upload the image again
Invalid URL	The button link is empty or is not a valid address	Paste the full address, starting with https://
Button text must be between 1 and 19 characters	The button text is empty or too long	Write from 1 to 19 characters
Carousel not configured	The message is a carousel, but no slides are set up	Add the slides
Carousel must be between 2 and 5 slides	The carousel has too few or too many slides	Keep from 2 to 5 slides
Image caption not found	A slide has no caption	Write a caption for every slide
Image caption must not exceed 38 characters	A slide caption is too long	Shorten it to 38 characters
Image link must not exceed 256 characters	A slide's image link is too long	Upload the image instead, or use a shorter link
Carousel button text must be between 1 and 10 characters	A slide's button text is empty or too long	Write from 1 to 10 characters
Carousel button text must be between 1 and 12 characters	A slide's additional button text is empty or too long	Write from 1 to 12 characters
Survey not configured	The message is a survey, but it is not filled in	Fill in the question and the answer options
Invalid number of survey answer options	The survey has too few or too many answer options	Add or remove options until the form accepts them
Invalid survey answer option	An answer option is empty or too long	Fill in every option and shorten the long ones

Importing contacts

The message	What it means	What to do
Invalid file type	The import reads CSV, TXT, XLS and XLSX	Save the file in one of those and upload again
Failed to upload file	The upload broke off midway	Repeat; if it repeats, the file is probably too large
The file is too large or has an invalid format. Try another file	The file was turned away before the upload: it is over 50 MB, or it is not CSV, TXT, XLS or XLSX	Split a large file in two and import twice; save any other format as CSV or XLSX
Failed to add contacts	The book exists but the rows did not get in	Open the book and check what is already there before you repeat
Failed to create an address book	The book was not saved, and no specific reason came back	Check the address book first — the book may already be there — then repeat
Name must be 255 characters or fewer	The book name is too long	Shorten it to 255 characters

Two things about import are not errors, and both matter more than the errors above.

Rows with a bad number are skipped silently. The result says how many were skipped and shows examples. Nothing reminds you later, so read that number when it appears.

An old .xls goes in without a preview. It is uploaded as it is, and its columns are named on the same screen. An empty preview means the file went through all the same.

Payment

The message	What it means	What to do
Enter the amount	The amount field is empty	Fill it in
The indicated amount is not valid	It is below the minimum or above the maximum of that payment method	The bounds are shown next to the field — use them
Amount is below the minimum. Minimum N	The amount is below what this method accepts; N is the minimum	Enter at least the minimum named in the message
Amount exceeds the maximum. Maximum N	One top-up cannot be that large; N is the maximum	Split it into several top-ups
Failed to initiate the payment. Try again later or choose another method.	The payment system did not accept the request	Try another method, or repeat in a few minutes
Failed to load the payment form	The payment system's form did not open	Turn off the blockers for this page and repeat
Payment error	The card form reported an error during the payment	Check the card details and repeat, or choose another method
Payment failed	The payment system refused the payment	Nothing was taken; check the card and repeat, or use an invoice
Payment is being processed	The money left but the confirmation has not arrived	Wait, and check the balance later
Transaction not found	The transfer between accounts, or the crypto payment, was not created	Check the recipient and the amount, then repeat
Recipient could not be found	There is no account with that login	Check the login and repeat
You did not specify the amount of transfer	The transfer amount is empty	Fill it in
Insufficient funds	The balance is lower than the transfer amount	Transfer less, or top up first

"Payment is being processed" means it is still on its way

Give it time and check the balance afterwards: the financial report shows it as soon as it lands. If it stays that way, the financial report and support are the way through — paying again is the fastest way to pay twice.

Signing in and access

The message	What it means	What to do
Phone number does not match format	The login is a phone number and it is written in the wrong way	Write it with the country code and no spaces
Does not match format	On the registration or password recovery form, the number is written in the wrong way	Write it with the country code and no spaces
Password is required	The password field is empty	Fill it in
Invalid username or password	The pair does not match an account	Check the number; recover the password if it does not help
Invalid username or password	The sign-in request itself did not go through — often because of the network, not the password	Check the connection and repeat; recover the password only if that does not help
Enter the confirmation code	The confirmation code from the SMS is not entered	Take the code from the message and enter it
Enter the confirmation code	The second-factor code is not entered — from the authenticator app, a backup code or an SMS	Enter the code
The confirmation code is incorrect	The code is wrong, has expired, or is not the length the cabinet expects	Enter it exactly, without spaces; if it still fails, ask for a new one — there is a daily limit on requests
Contact the manager to unlock your account	The account is closed for signing in	Write to your manager — they unlock it
The user is temporarily blocked. Try again later.	Signing in is paused for a while after failed attempts	Wait, then try once, carefully
Too many attempts. Try again later or reset your password.	The cabinet stopped counting failed attempts and paused you	Wait, or recover the password
You have exceeded the number of attempts to activate your account. Please try again later or contact support.	Too many wrong activation codes were entered	Wait, or write to support
Contact administrator or reset your password	Signing in is locked after repeated wrong passwords	Recover the password, or write to support
Confirm that you are not a robot	The captcha did not pass	Reload the page and repeat
Failed to confirm sign-in with the hardware key. Check the key and try again.	The browser could not talk to the key	Repeat, or use another second factor
Browser not supported	This browser cannot work with a security key	Open the cabinet in a current browser, or use another second factor
An error occurred	The request failed without a reason — at sign-in, password recovery, a transfer or a card payment	Repeat once; if it repeats, write to support and quote the time

Registration

These appear on the registration form, under the field they are about.

The message	What it means	What to do
Email is already registered	The address belongs to another account	Use another address
Incorrect or invalid email address	The address does not accept mail	Check for a typo in the domain
Email format is invalid	The address is not written as an e-mail	Look for a missing @ or a typo
Enter a valid email address	The domain looks like a typo in a well-known one	Check the part after @ and correct it
Disposable email is not allowed. Enter a permanent address.	The address belongs to a throwaway mail service	Use a permanent address
Enter your email	The e-mail field is empty	Fill it in
Enter your name	The name field is empty	Fill it in
Enter the company name	The company field is empty	Fill it in
Enter a password	The password field is empty	Fill it in
Password cannot be shorter than 6 characters	The password is shorter than 6 characters	Make it longer
Phone number is already registered	An account on this number exists	Sign in instead of registering, or recover the password
Phone number cannot be registered on the selected gateway	Registration on this number is not accepted here	Check that it is a mobile number; if it is, write to support
Registration error. Check the entered data	The registration was refused without pointing to a field	Check every field and repeat
You must accept the terms of the contract/offer	The terms are not accepted, or they changed while you were filling in the form	Read the terms that open and accept them
The invitation is invalid or has already been used. Registration will continue without it	The invitation link no longer works; registration goes on without it	Nothing, if that is fine; otherwise ask for a new invitation before registering