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Where a message stopped

The campaign went out, the money was charged, and a subscriber says nothing came. This page is the order in which to check, from the cheapest step to the most expensive.

1. Look at the status of that particular message​

The message status, in the campaign card, rather than the campaign status: the campaign speaks for the whole list, and every recipient carries a status of their own.

If the status is an error, the reason is in it, and the rest of this page is unnecessary.

2. The HLR and MNP marks​

HLR tells you the number was checked. MNP tells you the number has moved to another operator than its prefix implies, which is a normal thing and works as usual.

A phone that is switched off, out of coverage or out of service is the single most common answer of all, and the message waits for that phone to come back.

3. Moderation of the campaign or the account​

A campaign waiting for a decision holds its recipients and goes out once the decision is made. The same applies to an account under review.

4. The black list​

A number in your black list stays in the campaign and is skipped when the campaign goes out, so its row is quiet: from the campaign's point of view everything went as arranged. Take the number out of the black list to write to it again.

5. The campaign lifetime​

If the campaign had an active until time, delivery attempts stop at that moment: a message that could not reach a switched-off phone by then stays as it is. Give a longer lifetime when you write to an audience that goes offline for a while.

6. What to give support​

If the previous five steps did not answer it, three things let support find the message straight away:

  • the campaign number,
  • the subscriber's number,
  • the time of sending, in your time zone.

Where the border runs​

This page is about a campaign that started and went out. A campaign that is still waiting to start is a different question with a different answer, and it belongs to the sending section.